Store Policies

Welcome to the Kings Cages International LLC Online Shop terms and conditions, which apply to your use of the Kings Cages International LLC Online Shop Website. By accessing this Website, you agree to be bound by them.


All sales are final. Sales and promotions CANNOT be combined. Sales and promotions will NOT be applied to past purchases. King’s Cages releases sales via website and constant contact. 


Please call 732-698-9800 or e-mail our Returns Department at to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number.

All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials.

You are responsible for shipping charges on returned items. King's Cages International LLC strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. Shipping and Handling charges are not refundable.

When you return items in exchange for a different product, you will avoid the 15% restocking fee BUT will be responsible for the original shipping cost that was paid for by King’s Cages.

Liquid products of any kind are nonrefundable.

All sales of 20% OFF or more are nonrefundable, exchangeable or returnable. All sales are final on sales of 20% OFF or more.

If merchandise arrives with extensive damages it is best to REFUSE it back to the carrier attempting delivery. If the damage is minimal you should accept the package make sure it is noted on the carrier’s delivery record in order for Kings Cages International LLC to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Kings Cages International LLC immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Kings Cages International LLC of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage. Call 732-698-9800 or your Kings Cages International LLC account manager to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE merchandise can be returned directly to Kings Cages International LLC within 15 days from the invoice date, at Kings Cages International LLC’s discretion for credit, replacement, exchange or repair.

DELAYED SHIPMENT – All orders are processed and shipped usually within 3 business days.

We cannot be held responsible for delays due to:

Shipping Companies we have no control over such as Federal Express, UPS, or L.T.L Carriers.

Act of God such as a natural catastrophe which no one can prevent such as an earthquake, a tidal wave, a volcanic eruption, tornado or weather phenomena, political actions, strikes, religious actions etc..

Please allow a minimum of 10 business days for delivery. Most shipments arrive sooner than the 10 day period. If cages are returned after payment as been received for any reason you will be liable for the round trip delivery, 15% restocking fee and any damages incurred.

LIABILITY – Powder Coated cages should not be washed with a hose unless you immediately wipe them down with a clean rag. Powder Coated cages should not be left out in the rain. The cages will rust if left without drying.

NON-DEFECTIVE returns can be accepted within 30 days from the invoice date, All NON-DEFECTIVE returns are subject to a 15 percent restocking fee unless otherwise specified by Kings Cages International LLC.

If you return a damaged or defective item we will issue a credit only after the item is received at our warehouse. You may then choose a replacement or a different item.

Kings Cages International LLC cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: Soiled or used bird apparel. Including cages, play gyms, liquids ie: Pluck No More, Shampoos, No Stress ETC, Kings Cages International LLC reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Kings Cages International LLC on returned items.

Due to an increase shipping cost, if you live in one of the following states a shipping fee will apply ranging from $75 – $100. A customer service rep will contact you.

Washington, Oregon, California, Montana, Idaho, Wyoming, Nevada, Utah, Colorado, Arizona, New Mexico, Texas, Florida

Promotional Items
Any product that is returned without the promotional item(s) included with the original transaction will have the value of the promotional item deducted from the refund amount. This also includes the value of our Free Shipping promotion.

No refunds. Store credit only.

Cage Parts & Perches

Any Cage Parts & Custom Perches 
Absolutely no refunds or exchanges will be made 


“Conditions” means these terms and conditions: “Personal Information” means any personal details provided by you via the Website; “User(s)” means (a) user(s) of the Website either collectively or individually, as the context requires; “We/us/our” means Kings Cages International LLC Online Shop, “Website” means the website located at or any subsequent URL which may replace it; and “You/your” means you as a user of the Website.

We will provide you with access to the Website in accordance with these Conditions. 

2.1 You: 
2.1.1 agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws; 
2.1.2 agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; 
2.1.3 will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety; 
2.1.4 will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired; 
2.1.5 will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy); 
2.1.6 agree that in the event that you have any right, claim or action against any Users arising out of that User’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us. 

3.1 You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account. 

4.1 We reserve the right to:
4.1.1 modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
4.1.2 change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
4.2 We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control. 

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. 

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website). 

7.1 We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place. 
7.2 You should be aware that: 
7.2.1 if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and 
7.3 We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise. 7.4 Please view our Privacy Policy, which forms part of these Conditions. 

8.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us. 
8.2 The Website is Copyright, Kings Cages International LLC Online Shop, 2003. All rights reserved. 

9.1 You may send us notices under or in connection with these Conditions: 
9.1.1 by post to Kings Cages International, LLC 375 Old Bridge Turnpike East Brunswick, NJ 08816 USA; 
9.1.2 by email to 
9.2 As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you. 

10.2 The Website is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade. 
10.3 Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. 
10.4 Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United States law. 
10.5 You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. 
10.6 We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party’s hyper-text link. 
10.7 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for: 
10.7.1 any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or 
10.7.2 any loss of goodwill or reputation; or 
10.7.3 any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred. 
10.8 Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees. 

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions. 

Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision. 

13. SURVIVALEach provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. 

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions. 

15. LAW 
The Conditions will be exclusively governed by and construed in accordance with the laws of United States whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. 

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